Questions, answered.

SmileSort offers Starter, Workflow and Studio plans, with Enterprise options for larger organisations. You'll find current prices and what each plan includes on the Pricing page.

No. SmileSort has a 14-day free trial rather than a permanent free plan.

No. When you begin the 14-day free trial, £0 is due today. If your practice has already had a free trial, billing starts straight away instead.

Your chosen plan begins automatically when the trial ends, and the first payment is taken from the card you added — then monthly or annually, as you chose. We email you 3 days before your trial ends, and if you cancel before then, you aren't charged.

Yes. Every plan can be paid monthly.

Yes. Paying annually costs the same as 10 months — 2 months free compared with paying monthly.

Yes. You can change plan in Settings → Plan & Billing as your storage and workflow needs change.

An upgrade takes effect straight away, and you're charged the difference for the rest of your current billing period at that moment. If you're also switching between monthly and annual billing, the change happens at the end of your current period instead. During your free trial, any change is immediate and free.

Yes. A downgrade takes effect at the end of your current billing period, and you keep your current plan until then. If your photographs would take up more than the new plan's storage, SmileSort tells you before you confirm — nothing is deleted, but new uploads pause until you're back under the limit.

Yes. You can cancel from Settings → Plan & Billing. Your plan stays active until the end of the period you've paid for — or the end of your trial, with nothing charged — and you can change your mind until then.

Fees already paid aren't refundable, except where the law requires it or our Terms say otherwise. If you think you've been charged by mistake, contact us.

Your existing photographs stay exactly where they are — only new uploads pause. SmileSort shows your usage in Settings → Plan & Billing and warns you at 80% and 90%, so you can free up space or move to a plan with more storage. Photographs in Trash count towards your storage until they're permanently deleted.

Nothing is deleted when you cancel. Your plan runs to the end of the period you've paid for; then your account stays read-only for 30 days, during which you can download everything as a single ZIP from Settings → Data & Privacy. We email you before anything is deleted, and after that everything is permanently deleted.

Yes. Enterprise plans are for larger practices, dental groups and organisations that need more capacity, support or tailored commercial terms. Tell us what you need and we'll put one together.