FAQ
Questions, answered.
Everything you need to know about SmileSort, from getting started to security, pricing and sharing.
- Getting StartedAccount setup, onboarding and first steps.9 questions
- Sorting & OrganisationUploads, encounters, folders and organisation.12 questions
- Storage & SecurityStorage, privacy, GDPR and data protection.12 questions
- SharingPatients, labs, mentors and secure links.10 questions
- Pricing & BillingPlans, trials, subscriptions and billing.14 questions
- Clinical PhotographyPhotography workflows and clinical tools.7 questions
Clinical Photography
Photography workflows and clinical tools.
No. SmileSort is designed to support clinical photographs taken with DSLR and mirrorless cameras and with phones.
See what SmileSort doesNo. You continue taking photographs with the equipment and workflow you prefer. SmileSort focuses on what happens after the photographs are taken.
See what SmileSort doesYes. SmileSort recognises 10 standard views — from full-face and profile to retracted, occlusal and close-up views — and anything else is kept as an additional photograph. It recognises which view a photograph is, never what it shows: it doesn't assess the teeth, detect conditions or suggest a diagnosis.
How SmileSort uses AIYes. Patient records, folders and encounters can be used to organise photographs across different stages of treatment.
How patient records workYes. SmileSort can be used across a wide range of dental photography workflows, including restorative, aesthetic, orthodontic, implant and general dentistry.
Yes. Photographs can stay within the same patient record while being separated into different encounters or folders.
How patient records workYes. From Settings → Data & Privacy you can download every patient, folder and photograph as a single ZIP, with a list of your records. You can also download individual photographs, or a selection, from a patient's record.